Category Archives: Workplace Behaviors

As soon as someone says “trust me”, I don’t. Maybe I’m cynical. But isn’t the Bernard Madoff case just one more example of how a “guru” or expert pulls the wool over intelligent, well educated people’s eyes with little more … Continue reading →

Several months ago I blogged about “toxic people”. The concept of people being toxic is not a new one. Books with titles “Emotional Vampires”, “Toxic People” and “Nasty People” show the popularity of the topic and people’s hunger for strategies … Continue reading →

I’ve been on the road this week. My customer service experiences – the good, the bad and the ugly – are the inspiration for this blog. Read on for my story and a reminder of some basic customer service lessons … Continue reading →

Yesterday I wrote a post about Toxic People. My premise was that some people are just miserable and spread negativity to everyone who comes in contact with them. Keith Harrell calls this, “toxic negativity.” Interestingly, today’s CareerBuilder online newsletter has … Continue reading →

Have you ever worked with a toxic person? These are people who spread negativity. And when you let them into your workplace or your life, they are like mold. They’re unpleasant, they spread their nastiness everywhere…and they’re often hard to … Continue reading →

Early in my career I had a colleague (let’s call her Liza) who was a self-professed “crier”. She was young, professional and competent. But when she became angry, frustrated or felt backed into a corner, the water-works would start. I … Continue reading →

Want to lose credibilty really fast? Talk in extremes. Here’s an example. I was just reading a white paper on performance management. I was engaged and thinking “this is really good stuff.” Then I came across this sentence: “Training never … Continue reading →

Social networking (Facebook, MySpace, Twitter) is impacting your workplace, whether you realize it or not. According to a GenY article in Workforce, Gen Y’rs (born between 1979 and 1994) will number 80 million – versus about 77 million Baby Boomers … Continue reading →

It looks like the threat of a hostile bid from US Air has scared some customer service into Delta. Last week I flew Delta from Los Angeles, to Charlotte, to Altanta, then back home. Thursday night, trying to get to … Continue reading →